Frequently Asked Questions

Everything you need to know about your Ölend order.

What materials are used in Ölend backpacks?

We prioritize durability and sustainability. Our products are crafted using high-quality materials such as water-repellent light nylon, organic cotton, and eco-friendly dyes to ensure your gear lasts a lifetime.

How long will it take to receive my order?

Standard shipping usually takes 3-5 business days within Europe and 7-10 business days for international orders. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be in their original condition, unused, and with all tags attached to be eligible for a full refund.

Do you ship worldwide?

Yes, we ship to most countries globally. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

How should I clean my Ölend bag?

To maintain the integrity of the fabric, we recommend hand washing with a damp cloth and mild soap. Avoid machine washing or tumble drying, as this can damage the water-repellent coating.

Are your products ethically made?

Absolutely. All Ölend products are designed and locally produced in Spain, ensuring fair labor practices and a reduced carbon footprint through localized manufacturing.